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Terms & Conditions

Welcome to Vanilla Plant Based Kitchen! By using our website and placing orders online, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

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1. General Information

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Vanilla Plant Based Kitchen is a vegan and gluten-free (uncertified) café offering a range of plant-based products. We are committed to providing high-quality food and beverages that cater to dietary preferences and requirements. Our website allows for the convenience of online orders and delivery.

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2. Online Orders

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  • Order Placement: Orders can be placed via our website. You will receive an order confirmation via email upon successful submission.

  • Payment: We accept all major credit and debit cards. Payments are processed securely through our payment gateway.

  • Cancellation: Orders can be cancelled within 2 hours of placement by contacting us directly. Cancellations after this period may not be refunded.

  • Availability: All orders are subject to product availability. In the unlikely event that an item is out of stock after your order is placed, we will contact you to offer an alternative or a full refund.

  • Order Modifications: Once an order is placed, modifications may be requested, but we cannot guarantee changes after the order has been processed.

  • Delivery Times: Estimated delivery times will be provided at checkout. While we strive to meet these times, delivery may be affected by external factors beyond our control.

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3. Returns and Refunds

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Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order (e.g., incorrect or damaged items), please contact us within 2 hours of delivery, and we will work with you to resolve the matter through refunds or replacements.

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4. Food Allergies and Intolerances

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Vanilla Plant Based Kitchen prepares all products with fully vegan and gluten-free ingredients. However, please note that we are not fully gluten-free certified and that cross-contamination may still occur. If you have any allergies or intolerances, it is your responsibility to inform us when placing an order. We cannot be held responsible for any adverse reactions if we are not made aware of specific dietary restrictions.

 

5. Pricing

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All prices listed on our website are in New Zealand Dollars and are inclusive of any applicable taxes. We reserve the right to change our prices without prior notice. Prices at the time of your order will apply.

 

6. Promotions and Discounts

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Occasionally, we may offer promotions or discounts. These offers are subject to specific terms and conditions, including expiration dates. Discounts cannot be combined unless otherwise stated.

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7. Intellectual Property

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All content on our website, including images, text and logos is the property of Vanilla Plant Based Kitchen. You may not reproduce, distribute or use any of our content without prior written consent.

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8. Liability

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Vanilla Plant Based Kitchen is not liable for any direct or indirect losses or damages arising from the use of our website or services, including but not limited to delivery delays, website downtime or incorrect orders.

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9. Changes to Terms and Conditions

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We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms regularly.

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10. Contact Us

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If you have any questions or concerns regarding our terms and conditions, please feel free to contact us at:

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